After you've created a profile, we want to make sure you get your emails in the right place. Here are a few tips for ensuring our emails make it to your inbox based upon your email provider. For all email providers, be sure to add "info@surehand.com" to your contact list.


Pro tip: Make sure to check your Spam folder. If you ever see one of our emails in your Spam folder, be sure to mark it and all future messages from sender as not spam.


Gmail

Gmail Desktop:

  • Click on the gear icon in the top right corner of Gmail, and select "Settings" from the dropdown list
  • Click the "Filters and Blocked Addresses" tab
  • Click on the "Create a New Filter" link
  • In the window that pops up, enter "@surehand.com" in the From field to whitelist our domain
  • Click on "Create filter with this search" in the bottom left corner of the popup window
  • Check the box for “Never send it to Spam"
  • Click "Create filter." You will be sent back to the Settings window with a notification saying "Your Filter was created"

If you are using the tabbed inbox, Surehand emails may go to to the 'Promotions' tab. To ensure our newsletters go directly to your Primary inbox:

  • On Desktop:
    • Drag and drop your newsletter to that tab OR right click on the email in your inbox and select Move to Tab > Primary
    • If you get the prompt This conversation has been moved to "Primary." Do this for all future messages from info@surehand.com?, select Yes
  • On mobile web:
    • Select the newsletter in your inbox, tap move from the dropdown menu and select Primary
  • On Gmail App:
    • Tap on the hamburger icon in the top left-hand corner of the screen and select "Promotions" from the menu
    • Open the Surehand Email
    • Click on the three dots in the topmost right-hand corner of the screen (in the red header bar)
    • Select "Move to," then "Primary"


Outlook

Outlook Desktop App

  • Right click on any email in your inbox
  • Select Junk > Junk E-mail Options
  • In the Junk E-mail Options pop up window, go to the second tab on the top labeled "Safe Senders"
  • Click "Add"
  • Type in "@surehand.com" and click OK
  • Click "Apply" in the bottom right hand corner of the window
  • Either hit "OK" or close out of the window

Outlook OWA

  • Click on the gear icon in the top right hand corner
  • Select "Options" from the drop down menu
  • In the left hand column, select Mail > Junk email > Safe senders
  • Enter "surehand.com" in the box where it says "Enter a sender or domain here" to whitelist our newsletters
  • Click on the + icon
  • Save

Outlook OWA (beta version)

  • Click on the gear icon in the top right hand corner
  • Select "View full settings"
  • Select "Junk email"
  • Scroll down to the section for "Safe senders"
  • Enter "surehand.com” in the box where it says "Enter a sender or domain here" to whitelist our newsletters
  • Click on the Add button
  • Save


Yahoo!

Yahoo Desktop

  • Go to "Settings" in the top right corner, and click on "More Settings" at the bottom of the menu
  • Click on "Filters" in the left side bar
  • Select "Add new filters" and give your filter a name
  • Under "Set Rules," select "contains" and enter "@surehand.com" for the filter value
  • Under "Choose a folder to move to," select "Inbox" from the dropdown
  • Save


Android devices

  • Open your newsletter
  • Tap the picture next to newsletter@surehand.com that displays before the message
  • Tap Add to Contacts
  • Select OK


iOS devices

  • Open your newsletter
  • Tap the email address newsletter@surehand.com in From field
  • Tap Create New Contact

If you have any issues or questions about this, feel free send us a support request.